L'derry: +44 (0)28 7134 1111
Belfast: +44 (0)28 9521 5600

Dialogic Telecom

How It All Started

Dialogic Telecom was formed in April 2001 by Richard Craig, as the distribution partner for O2. Richard has been in the telecommunications business since 1996 and has been instrumental in the development of the O2 network in Northern Ireland and UK.

Dialogic has a long standing reputation for providing business telecommunications in the North West and throughout Northern Ireland, offering excellent customer service and account management.


Our services

We offer a complete telecom solutions package for all your business communication needs, providing hosted VoIP, business mobiles, fixed lines, broadband and digital technology. Our track record shows that we consistently value relationships with all businesses, irrespective of size. From point of contact, flexible bespoke solutions are offered to accommodate the ongoing needs of your business.

Our professional, dedicated team will help you navigate the process by providing information and expertise. This enables you to choose the most functional, reliable solution to improve efficiency and profitability within your company.

It doesn’t end there because we will continue to provide ongoing support and guidance to ensure you stay ahead with your changing communication needs.


Our Mobile Networks

Dialogic offers solutions over three mobile networks: EE, O2 and Vodafone.


Our Goals

We pride ourselves on unparalleled honesty and integrity with our customers and we consistently focus on personal communication and approachability. Our aim is to support and guide you in making sense of the different technologies available, thus tailoring the best telecom solution for your business.

  • Richard Craig, Managing Director

    Hi, I'm Richard

    I am the founder of Dialogic Telecom and my involvement in telecommunications dates back to 1996, when I opened my first phone shop. Since then the company has evolved to keep up to date with the fast moving needs of Telecoms and the IT sector.

    It is my belief that customer relations and operational efficiency is best maintained when there is a strong focus on integrity within the team. I am confident that Dialogic can be trusted to deliver dynamic, multi-platform solutions tailored to your diverse business needs.

    In my spare time I relax by playing golf and enjoy travel.

    Richard Craig, Managing Director

    "A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so." - Mahatma Gandhi

  • Clare Breslin, Operations Manager

    Hi, I'm Clare

    Clare’s career at Dialogic Telecom began in 2004 as a Customer Service Assistant. She moved through the ranks to Operations Manager and is now responsible for the day to day running of the office. She is highly motivated, always going that extra mile for customer service.

    Clare is the telecoms guru....If anyone can have the answer, Clare will!

    Clare’s hidden talent is dancing and she would be Dialogic’s nomination for “Strictly Come Dancing”.

    Clare Breslin, Operations Manager

    "The customer’s perception is your reality." – Kate Zabriskie

  • Adam Craig, Corporate Account Manager

    Hi, I'm Adam

    Adam joined Dialogic Telecom after graduating from University of Ulster with BSc in Accounting. His role as Communication Solutions Adviser requires analytical and audit skills because the aim is not just to supply a quality product but to create a solution and provide excellent customer service.

    He is flexible and hard working with a customer focused attitude.

    In his spare time he enjoys reading, travel and keeping active inside and outside the gym.

    Adam Craig, Corporate Account Manager

    “Not everything that can be counted counts and not everything that counts can be counted.” - Albert Einstein

  • Jason Kelly, Business Support Manager

    Hi, I'm Jason

    Jason has over 12 years’ experience working within the financial sector. His main role has been focused around sales, arrears management and quality control and providing excellent customer service.

    In the last 8 years he has worked as a quality coach, managing operational staff in a call centre, improving quality, minimising risk and enhancing the reputation of the company.

    Jason believes that regular exercise with a balance diet will keep him fighting fit for many years to come. He hopes to one day train with Sylvester Stallone and re-enact some of his favourite scenes from the Rocky films.

    Jason Kelly, Business Support Manager

    "The more you engage with customers the clearer things become and the easier it is to determine what you should be doing." - John Russell

  • Maureen Green, Customer Services Administrator

    Hi, I'm Maureen

    Maureen has been with Dialogic for over 9 years working in the Administration department.

    Her role has changed throughout the years dealing with distribution companies, 02 Business Team to Corporate Customers.

    She has an eye for detail and takes pride in her work ensuring all documentation is processed correctly.

    As a new mum Maureen loves spending her days off with her daughter and enjoys having a work life balance.

    Maureen Green, Customer Services Administrator

    "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker


Bespoke Business Communications is what we specialise in at Dialogic Telecom. We love technology and aim to deliver it to you in the simplest way possible at the best value. We provide complete office solutions including hosted VoIP, business mobile telephony, digital services, fixed line & business broadband. Phone our team on +44 (0)28 7134 1111 […]

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