I’m sure you can remember many occasions when you have tried to contact a specific person within an organisation and had to go through an automated phone menu or receptionist. Each time you wait indefinitely for the call to be put through; you’ve probably wished you could just reach the person directly. Well, you possibly can. You may be able to do this if the person has a DDI telephone number, so it is worthwhile asking them.
Direct-Dial-In (DDI), sometimes known as Direct-Inward-Dialling (DID), allows businesses to set up a virtual telephone number that bypasses the main reception line and goes directly to an extension.
From the perspective of the customer or client, the direct dial number looks like any standard telephone number. However, DDI uses a virtual number that takes the client to a specific extension or location within the company.
The modern way to manage this dedicated and flexible call routing is through a VoIP telephone system. Instead of being physical, these are virtual connections across broadband. Direct dialling on VoIP is highly scalable and cost effective. Some telecom providers may have a monthly charge for the feature while others don’t, so make sure to check this out.
Although there are often cases where Direct Inward Dialling may not be the best option for a business, in others it has immense value. Here are just some of the benefits:
• Time saving: Routing calls to the person directly, without the need for a receptionist or phone menu, saves time. Follow-up becomes easier for the client when they can make contact directly via a single number.
• Cost savings: With Direct Inward Dialling, you may be able to reduce the number of physical telephone lines. With a VoIP system you can forward the DDIs to different offices within the company group, often saving traditional long-distance costs. Also, DDI occurs virtually within the telephone system so you won’t need to purchase new phones or hardware.
• Better customer experience: Clients can reach a staff member when they need them without hurdles. That can be a remarkable experience from the customer’s perspective.
• Local phone numbers: People prefer to call local phone numbers. For example, a business operating in Belfast can set up a phone number in London or Dublin for customers in that market.
• Team communication: Employees can contact team members directly via a dedicated extension if they are in different buildings, or even countries.
• Automated call forwarding: Your direct-dial line can automatically forward incoming calls to your mobile phone or other temporary numbers without the customer knowing these private numbers.
• Flexibility: With DDIs, you can have more control over where and when you receive calls. A mobile workforce demands a flexible solution. Combining the power of VoIP and DDI with mobile phones, email and SMS equals a more robust telecommunications system for your business.
• Time settings: You can automatically forward calls to different numbers at given times. This is great for after-hours support, especially within global teams.
• Marketing attribution: By assigning different numbers to different marketing campaigns, you can accurately track the performance of each campaign.
We have recently noted the increasing benefits of this facility, especially as people need to work remotely. Because it is scalable, it can be adapted to your specific ongoing business requirements.