Dialogic Telecom

Frequently Asked Questions

• If you have a question that we haven’t answered please contact us as we would be happy to help.

  *Prices quoted are correct at time of website being published, please ask for details.

• What is VOIP?

  VOIP (Voice Over Internet Protocol) is basically a phone service over the internet. Good quality internet connections will allow phone services to be delivered over your internet connection, instead of using a local phone company. Read more..

• What is cloud computing?

  Cloud computing allows you to access data and files over the internet, rather than retrieving it on your computer’s hard-drive.

• What are the benefits of cloud computing?

  Cloud computer has is beneficial, particularly for business users. Below is a short list of the benefits:

  High storage capacity, Data backup and recovery, Data can be accessed and retrieved anywhere in the world, Compatible with all internet devices, Automatic software integration and Cost effective method of storing data.

• What makes Dialogic different to all the other Telecom Providers?

  We pride ourselves by offering a one stop shop for all your Telecom Needs. Our Account Managers will provide independent advice offering you the best solution for your business. We will hand deliver your devices and set them up with emails etc. Our customers are important to us and we are happy to provide account management throughout your contract.

• Can I view my bills online?

  Yes you can view your bills online once you have registered online with my02 business. This will allow you to view your usage and allowance.

• I didn’t receive my Invoice for my 02 Business Mobiles, where can I access this?

  02 are now encouraging their customers to register online under my02business.This allow you to regularly check and monitor your bill. If you wish to get set up online contact us direct and we will set you up. We will require your current email address to set you up online.

• We currently have our Business mobiles with you, can we move our Landlines and Broadband too, as we would like one bill for all our Telecommunications.

  Yes we offer all the above services and can offer a one stop shop for all your Telecommunication needs. We provide everything you need to keep your business connected all in one place.

• I am thinking of changing to Pay & Go from contract, what are the disadvantages?

  The main disadvantages for Business customers who move to Pay and go are:
  1. To retrieve voice messages as a pay and go customer will cost you money. It’s FREE for contract customers. 2. Calls to EU including southern Ireland would go from current rate of *8p per minute on a business tariff to *25p per minute on Pay & Go.

• How long will it take to get my replacement?

  Replacement handsets take 24 hours once 02 receive confirmation for replacement handset. This also depends on stock levels.